DEI Resources: Communication, Emotional Intelligence, & Empathy

Conversations about taboo topics happen at work every day. And if they aren't handled effectively, they can become polarizing and divisive, impacting productivity, engagement, retention, teamwork, and even employees' sense of safety in the workplace. In this concise and powerful book, Mary-Frances Winters shows how to deal with sensitive subjects in a way that brings people together instead of driving them apart. She helps you become aware of the role culture plays in shaping people's perceptions, habits, and communication styles and gives detailed guidance for structuring conversations about those things we're not supposed to talk about.

Emotional Intelligence 2.0 is a book with a single purpose--increasing your EQ.

Hugh van Cuylenburg was a primary school teacher volunteering in northern India when he had a life-changing realisation- despite the underprivileged community the children were from, they were remarkably positive.

As Ferrazzi discovered early in life, what distinguishes highly successful people from everyone else is the way they use the power of relationships--so that everyone wins.

BE IMPECCABLE WITH YOUR WORD Speak with integrity. Say only what you mean. Avoid using the word to speak against yourself or to gossip about others. Use the power of your word in the direction of truth and love. DON'T TAKE ANYTHING PERSONALLY Nothing others do is because of you. What others say and do is a projection of their own reality, their own dream. When you are immune to the opinions and actions of others, you won't be the victim of needless suffering. DON'T MAKE ASSUMPTIONS Find the courage to ask questions and to express what you really want. Communicate with others as clearly as you can to avoid misunderstandings, sadness, and drama. With just this one agreement, you can completely transform your life. ALWAYS DO YOUR BEST Your best is going to change from moment to moment; it will be different when you are tired as opposed to well-rested. Under any circumstance, simply do your best, and you will avoid self-judgment, self-abuse, and regret.

Stephen M. R. Covey shows how trust--and the speed at which it is established with clients, employees, and all stakeholders--is the single most critical component of a successful leader and organization.