Error reported 9-30-22
If you are trying to load an ebook on the OVID platform and only see a blank page or another error there are two ways you can try to get to the book. This is a known issue with all browsers and operating systems. The most consistent browser/OS combination that loads the ebook with no changes to the URL is Chrome on iOS. We are working on getting this resolved with the publisher.
Errors loading content in ebooks is not uncommon and can occur in any browser, although Chrome appears to be the most buggy. Examples of common errors:
If you get an error message or ebook content fails to load, first clear your cache and cookies (usually found in the browser security or privacy settings) and restart the browser and/or try the link in a different browser. This will solve most errors. If you continue to experience errors please contact Discovery Services at (517)353-8700 M-F 7AM-12AM and S-S 10AM-12AM.
Accessing and Downloading PDFs
Most of our electronic medical book platforms do not have the ability for you to download a PDF. This includes the McGraw-Hill and LWW ebook libraries. For others, including ClinicalKey, you need to sign up for a free personal account on the platform to get PDFs - this is separate from your MSU NetID log in.
Accessing and Downloading PDFs in ClinicalKey
To download and/or print a PDF, You must sign up for a free personal account with ClinicalKey first. Click the database link and select the "register" button on the top ribbon of the website to signup with your @msu.edu email account. This is separate from your MSUnet ID and you should choose a different password.
Saving PDFs & Printing from ClinicalKey:
1. Not all chapters in ClinicalKey can be downloaded. If you see a grey PDF icon and, when hovered over, it says "PDF not available through ClinicalKey."
To print this chapter you need to use the FireFox internet browser (others may have formatting issues) and click on the printer icon and "Print to PDF."
2. If the PDF is downloadable you will see the icon is red:
To download a PDF, You must sign up for a free personal account with ClinicalKey first. Click the database link above and select the "register" button on the top ribbon of the website to signup with your @msu.edu email account