Click on the hyperlinked title for the article, not the View HTML or View PDF links. Your screen should look like the image below.
Scroll down to the bottom until you see the Article URL (see image below). The URL for this article is: http://www.emeraldinsight.com/10.1108/00197850910995773.
To create a stable link that will work for off-campus users, put the EZProxy string, http://ezproxy.msu.edu/login?url= in front of the Article URL to create the stable link.
During the Stable Link creation process, you may receive the error “Connection refused by www.emerald.com, please try again later.” Refreshing the page after seeing this message often resolves the issue.